While the vehicle is under warranty you will not do any repairs to any component which carries a warranty. This can only be done once the warranty has expired. However things such as windscreen wipers which do no normally fall under the warranty may be replaced or repaired.

You may perform services if there is no service agreement in place. However no warranty repairs should be done as these need to be done by the OEM dealer. Once the vehicle warranty expires ISP’s may carry out repairs at the customer’s expense. If the repairs relate to an insurance claim the choice of the service provider will be subject to the insurances policy, which must confgorm with Section 7 of the Guidelines.

Yes.

You should bring the issue to the attention of the customer. The customer will then need to refer the matter to the manufacture or you can contact the manufacturer at the customers request, who will then make arrangements for the warranty repair to be done. Do not attempt to do any warranty repairs while a vehicle is still under warranty.

Should the AC require servicing as part of the scheduled service requirements, then a qualified AC Service workshop may perform the service. Should the air-conditioner have a warranty related fault, it should be referred back to the manufacturer.

Provided that the parts were fitted correctly and the correct application was adhered to the supplier will be liable and not the workshop. If sub-standard parts or lubricants were used, then the responsibility shall rest with the workshop to compensate the customer. Bear in mind however that the Consumer Protection Act allows the consumer to pursue any party in the supply chain for compensation, this includes the workshop. Therefore it is vital to ensure that you make use of a reputable parts supplier who will stand behind their products and provide compensation when the product is faulty.

We suggest that the customer is informed thereof immediately. Take photos of the issue and make detailed notes thereof. The issue must thereafter be referred to the manufacturer by the customer or by yourself at the request of the customer.

The workshop may go ahead and complete the service and the customer must pay for the service. We strongly encourage you to advise that customer that as a result of missing a service the manufacturer may choose to void their vehicle’s warranty and that you won’t accept any liability in that regard. Make a note of this in the vehicles service book as well.